By Shay Mayes, Customer Impact Scheduler People often ask us what makes a good mystery shopper. There are a lot of qualities that a good mystery shopper generally has. 1. They appreciate good service and understand what that is, when [...]
By Barbry Booth, Customer Impact Senior Scheduler Throughout the course of any given month, I get asked numerous questions about shops and the scheduling process. I’m going to cover a few questions that I get asked most frequently. Some of [...]
By Amanda Morrissey, Customer Impact Editing Manager On all of the shop guidelines for Customer Impact, we provide sample comments for that particular survey. These are provided in order to give our shoppers an idea of what the client is [...]
By Jessica Kasney, Customer Impact Scheduler The holiday season is upon us. It is not uncommon to visit your local retail store in October to find aisles adorned with Thanksgiving and Christmas items. However, like most businesses, mystery shopping does [...]