Casino Mystery Shopping Programs

Customer Impact is one of the leading mystery shopping service providers for casinos. We’ve helped many casinos evaluate their services and advance their operations to keep customers coming back for more.

Our casino customer service evaluations can help you improve your customer’s experience in the following categories:

  • Staff Performance
  • Fine Dining
  • Gaming Experience
  • Hotel Stay
  • Compliance, Rules, and Regulations
Casino Customer Experience

Casino Evaluation Categories

We understand the difficulties casinos face with so many customer touchpoints. Hotel staff, dealers, table attendants and supervisors, bar staff and cocktail servers — every person plays a crucial role in providing exceptional service and building brand loyalty. Evaluation accuracy and consistency are crucial in order to maintain the high player experience standards that your customers expect.

Our customer service evaluations provide feedback about the following casino touchpoints:

  • Gambling
  • Fine Dining
  • Hotel Stay
  • Bar & Lounge Shops
  • Rewards Programs
  • Custom Programs
Fine Dining Mystery Shopping

Why Customer Impact?

One of the most proven and effective research techniques employed in all sales and service industries is Mystery Shopping.

Our professional evaluators perform specific customer shopping scenarios, and then provide a detailed report about their experience.

Once the reports have been gathered, every submission is verified by our Quality Assurance team to ensure each and every reporting data point and photo meets your needs, and our standards. We contact our evaluators to ask follow-up questions and flesh out the details of their customer experience.

Click here to learn more about our Mystery Shopping services.


Contact us below for more information or cost estimation for an upcoming project.

Get a Mystery Shopping Project Quote

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