Web Surveys are a great way to measure interactions throughout the entire process of the customer experience. Through consistent measurement, you and your decision makers will get a clear understanding of your customer’s journey.

We offer a wide array of Customer Satisfaction Surveys (CSAT) & mystery shopping service options for your needs, preferences, and budget. Our solutions ensure comprehensive results and accurate perspectives on your customer service.

The reporting dashboard provides a suite of reports to analyze your in-store results.

• Company Dashboard shows a high-level overview of your company’s overall performance.
• Section Dashboard summarizes and analyzes results by survey section.
• Trending Dashboard shows your results over time.
• Survey Summary shows the response distribution for all scored questions.
• Text Summary shows all responses to text questions.
• Target Summary summarizes the performance of all reporting targets.
• Target Detail analyzes a target’s performance in detail.