The old adage, “the customer is always right”, has never been more true than in this age of the Internet. In particular, social media has made word-of-mouth travel more quickly than ever before, and one disgruntled customer can easily turn [...]

By Daniel Price, Customer Impact Scheduler Mystery shoppers have different reasons for why they choose to become shoppers. Some like it for the added benefit of a free meal here and there. Others enjoy the extra spending money. For many, [...]

Written by Danielle Parks, Customer Impact Editor I hear many questions and concerns as an editor for a mystery shopping company.  One of the most frequent questions I hear is how a shopper can get more shops.  This depends on [...]

Written By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of a mystery shopper’s job is being anonymous. In most cases, when you are conducting a mystery shop, the idea is to pose as a regular [...]