By Danielle Parks, Customer Impact Editor I recently edited a report that included a narrative about the guests asking to be seated in a certain area.  In the restaurant, which was only moderately busy at the time, there were several [...]

By Daniel Price, Customer Impact Scheduler When I go to restaurants, I’m still cut from the old school cloth in that I try not to let technology get in the way of a good meal. Nothing is worse than dining [...]

By Steven Cooley, Customer Impact Scheduler As a mystery shopping scheduler, it makes sense that I sometimes have the “shopper” mentality when I enter a restaurant.  I instinctively evaluate the steps of service, I attempt to identify the manager on [...]

By Amanda Morrissey, Customer Impact Editing Manager The Restaurant Manager: we all know they are there. They work tirelessly to keep their restaurants running smoothly. They make sure their staff is trained properly. They check on the food quality in [...]