“The supermarket giant has opened a ghost kitchen — a kitchen or cooking space that prepares food exclusively for delivery or to go — at its store in Fishers, Ind., with a second to open later this year at its store in Dublin, Ohio. Developed in partnership with ClusterTruck, a technology start-up that operates delivery-only restaurants, the kitchens will provide a variety of freshly prepared meals on-demand with no service or delivery fees. ”
“The challenges brought on by the coronavirus pandemic have upended the retail industry – forcing stores and malls temporarily shut, pushing some companies into bankruptcy court and accelerating store closures. It has instilled new behaviors in consumers, who are spending more time and money online — a trend that could become permanent. Long-standing holiday shopping traditions are also being tested.”
“Those are the conclusions of an almost-3,000-person international study on brands, people, and digital experiences. Essentially, our pandemic habits have become exactly that: habits. And they’re going to stick around for at least some period of time, even after Coronavirus is gone. But unfortunately, the digital infrastructure that we’ve built to replace our former shopping and dining and travel habits … still has gaping holes. And still doesn’t really meet our needs the way it theoretically could.”
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