By Amanda Morrissey, Customer Impact Editing Manager Image Credit If you’ve ever had the unfortunate experience to visit the ER, you know they are generally not the most pleasant of places. Waiting rooms crowded with sick and hurt people [...]
By Adrienne Dobson, Client Services If you’re anything like the average American, then your New Year’s resolutions are already a distant memory, even though February hasn’t even arrived yet. We all know the drill. You spend the final days of [...]
Written by Cameron Moser The purpose of mystery shopping is to evaluate companies’ customer service and point out any flaws or weaknesses that may be present. It is a very easy way to see a business from the eyes of [...]
By Mike Green Despite massive changes in the grocery industry, low-tech, traditional grocery store flyers and cut out coupons are still essential and amazingly popular marketing tools for grocery retailers. Competitive pressures are intense, social media has changed how we [...]