Mystery shoppers are all over the country and even all over the world! Most likely, you have a friend or an acquaintance who performs mystery shops,and you may not even know it. What inspires so many people to take part [...]
by Patsy Grant (Customer Impact scheduler) Stuart Miles@freedigitalphotos The Mystery Shopper is the lifeline of the Mystery Shop Providers data, providing us with the information our clients need to make informed customer service business decisions. But who is [...]
by Amanda Morrissey (Customer Impact Editing manager) geralt@pixabay It is officially the post-holiday season. Folks are returning to their regular schedules, taking down the holiday decorations, switching off the Christmas tunes, and in some cases, still sorting through [...]
Mystery Shopping has come a long way in the short 12 years that I’ve been a scheduler for Customer Impact. Everything from contacting shoppers to the reporting methods has changed. Back in the old days, companies used software such as [...]