By Danielle Parks, Customer Impact Editor Mystery shopping is not only about the timings and the food. It is also about the employees themselves. As a shopper, you might feel a little uneasy about reporting on the people. Although that [...]

By Amanda Hendrix-Black, Customer Impact Editor Mystery shoppers take their shopping very seriously. For obvious reasons. Some people are full-time shoppers, so it’s their monthly paycheck! Of course, that doesn’t exclude them, or any of us, from the common mistakes [...]

by Danielle Parks, Customer Impact Editor As a lot of mystery shoppers know, different companies can expect different ways of presenting the same type of information. A good example of this is how to present the timing of a shop [...]

by Barbry Booth, Customer Impact Senior Scheduler The end of the month is a hectic time for most mystery shopping companies.  Schedulers are busy wrapping up the month while simultaneously preparing for the start of a new month.  Editors are [...]