By Daniel Price, Customer Impact Project Manager Over the last year, Customer Impact has teamed up with multiple tech companies to provide mystery shops and audits using Apps on your iPhone or Android smartphone. These usually aren’t full, traditional mystery [...]
By Barbry Booth, Customer Impact Senior Scheduler I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page. In this blog, I’ll discuss the calendar and a few reasons why a shopper may [...]
By Adrienne Dobson, VP of Operations One of the most common complaints we here about the industry from mystery shoppers is a lack of communication between shopper and mystery shopping company. At Customer Impact, we do everything we can to [...]
By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of mystery shopping is anonymity. We all know that in the vast majority of cases, it is important that the establishment being evaluated is not aware that [...]